Privacy Policy

1. Introduction

Perfect Home takes privacy seriously. In this privacy policy, we describe how we handle personal data when you visit our websites, shop in our webshop, or purchase our products through our ambassadors. We also describe how we handle personal data about our ambassadors. Furthermore, you will find information about the rights that apply to the handling of personal data under GDPR.

You can opt out of receiving marketing communications from us at any time by clicking the unsubscribe link in our newsletters, asking your consultant to do so, or by contacting Perfect Home Holding AS by email kontakt@perfecthome.no.

For questions about the handling of personal data, or requests for deletion or disclosure of your personal data, please send an email to kontakt@perfecthome.no

2. What is personal data, and what is the processing of personal data?

Personal data is all information that can directly or indirectly (with or without other information) be linked to a person, e.g., name, national identity number, IP address, and purchase history. All forms of actions with personal data constitute personal data processing, such as collection, registration, organization, storage, processing or alteration, reading, use, disclosure, dissemination or other provision of data, compilation or merging, blocking, deletion, or destruction.

3. Who is responsible for the personal data we collect?

Perfect Home Holding AS
Postboks 17, Linderud
0517 Oslo

Phone: 70 33 58 60
Email: kontakt@perfecthome.no
Organization number: 988 594 121
General Manager: Arnfinn Magne Engeset

4. How do we collect personal data?

Cookies
Perfecthome.no uses cookies. A cookie is a small text file/information capsule stored by your browser. This information can be used, for example, to see how long you stay on our pages. By using Perfecthome.no, you consent to us placing cookies in your browser.

Cookies enable us to understand user behavior on our website so that we can improve the user experience. Cookies can only store text, which is always anonymous and usually encrypted. All browsers allow you to restrict cookie behavior or disable them through the browser's settings. The browser also allows you to review the cookies stored on your computer and to delete individual cookies or remove them all.

https://www.google.com/intl/no/policies/privacy/

Your approval of cookies
You can decide whether you want to accept cookies or not. By setting your computer to accept cookies, this is considered your approval for the use of cookies on our website. If you do not want to approve cookies, this function must be turned off, and you may not be able to access all functions on the website. You can delete cookies from your computer or change the settings so that your browser warns you every time the website tries to store a cookie on your computer. All instructions for this can be found under "Help" in your browser.

Read more about the cookies we use

IP anonymization
Google Analytics logs website traffic anonymously. This information cannot be traced back to any individual.

IP addresses are anonymized in Google Analytics so that the data in the tool cannot be traced back to individuals.

When an Analytics customer requests their IP address to be anonymized, the address is anonymized as soon as technically possible at the earliest possible point in the collection network. With the IP anonymization feature in Analytics, the last octet of IPv4 user IP addresses, and the last 80 bits of IPv6 addresses, are set to zeros in memory shortly after they are sent to Analytics' collection network. Full IP addresses are never recorded in such cases.

Read more about IP anonymization in Analytics.

In Facebook Business Manager, data collected via Facebook Pixel is aggregated so that it cannot be linked to any individuals. When data is aggregated, it is therefore anonymous.

What if I don't want cookies?
You are not required to accept cookies from our website.
You can opt out of Google's use of cookies for advertising via Google's advertising and privacy page:

https://policies.google.com/technologies/ads?hl=no

You can opt out of third-party advertising via cookies from a wide range of advertising by visiting the Network Advertising Initiative's Opt-Out page:

http://www.networkadvertising.org/managing/opt_out.asp

Purchase of goods
When purchasing products from Perfecthome.no or from our ambassadors, we collect personal data such as name, email address, address, phone number, purchase history, purchase frequency, and product preferences. We use this information to send the products to the customer, to contact the customer regarding the purchase, and to handle complaints and confirm any warranty.

Contact form
We collect personal data via various contact forms on Perfecthome.no. We use this information to respond to inquiries from visitors.

This information is stored in our internal systems and is not shared with others. We do not use the information for other purposes unless you have given your consent. If you have applied to become an ambassador, a credit check request will be sent to our credit check service provider.

You can at any time request access to your personal data and/or have it deleted from our systems by contacting us at kontakt@perfecthome.no.

Newsletter
Perfect Home sends out newsletters 1-2 times per month via email. For us to be able to send emails, you must register an email address on your own initiative. MailChimp is the data processor for the newsletter. The email address is stored in a separate database, is not shared with others, and is deleted when you unsubscribe. The email address is also deleted if we receive feedback that it is not active.

Competitions
For competitions on social media, we need the phone number and address of the winners so that they can be contacted by phone and receive their prize by mail. The data is not used for anything else after the prize has been sent, but it is stored in the same way as other customer data and purchase history in case of complaints/warranty claims.

5. What personal data do we collect and why? 

What personal data do we process?
Name
Address
Postal code/city
Phone number
Email address
Customer type (hostess/customer)
Recipient of newsletter
Purchase history
Purchase frequency
Product preferences

Where does this information come from?
Customer provides personal data via Perfecthome.no
Consultant has registered customer's personal data from the order form the customer themselves filled out upon purchase.
Purchase history (products, quantity, and time of purchase) is registered by the ambassador in our order system, or is automatically registered when the customer shops via Perfecthome.no/se/fi.

Why do we need this information?
To be able to deliver/send products the customer purchases from Perfecthome.no or via our ambassadors.
To be able to contact the customer.
To provide relevant information, offers, campaigns, and so on, as desired by the customer.
To be able to send requested catalog to the customer.

Legal basis
This collection of personal data is required for us to fulfill our obligations under the Sale of Goods Act.

6. How long do we store information about you?

We sell products that can have up to a 10-year warranty period. For this reason, we retain the customer's purchase history for the same number of years. This customer information is not used for any purpose other than to be able to confirm any warranty.

7. Do we share personal data?

If you apply to become an ambassador for Perfect Home, a credit check request will be sent to our credit check service provider.

When paying by credit card, a secure, external solution is used, which means that we ourselves are never in contact with card numbers or bank information, and thus no one can retrieve such information from us. If you choose to pay via Vipps, payment and card details will be processed by Vipps. Payment and card details are only used to carry out a payment.

In order to offer you Klarna's payment solutions, we may transfer your personal data at checkout in the form of contact and order details to Klarna, so that Klarna can assess whether you qualify for their payment solutions and to customize these payment solutions for you. Your transferred personal data will be processed in accordance with Klarna's own privacy policy.

We cooperate with Posten/Bring for the transport and delivery of goods. We disclose personal data that is necessary for them to deliver the goods to you. The information shared with the carriers is name, address, phone number, and desired delivery location. The aforementioned information is deleted by our partners when it can no longer be considered necessary for delivery, tracking, complaints, or anything else related to the purchases.

8. How is your personal data protected?

We implement necessary legal, technical, and organizational security measures to protect personal data from being manipulated, lost, destroyed, or accessed by unauthorized persons. Our security routines are updated as technology develops and improves.

9. What rights do you have?

In accordance with GDPR, you have certain rights regarding the processing of personal data.

Access to personal data (so-called register extract)
You have the right to request and access information via a register extract. Since it is important that we do not disclose personal data to third parties, a request for a register extract must be made in writing and signed. Send an email to kontakt@perfecthome.no, and we will respond to the request without undue delay and no later than within one month.

Restriction of processing
You have the right, at any time, to object to the processing of personal data that is based on a balancing of interests. You also have the right to object to personal data being processed for marketing purposes. This means that you have the right to decline newsletters and other marketing communications from Perfect Home. If you object to marketing, your personal data will no longer be processed for such purposes.

Data portability
You have the right to request that personal data be moved from Perfect Home to another company, authority, or organization. This right is limited to information that you yourself have provided to Perfect Home.

10. How do you contact us most easily with privacy questions?

Send an email to kontakt@perfecthome.no

11. Complaint to supervisory authority

If you believe there has been a breach of the Personal Data Act, you can complain by sending a written inquiry to: Datatilsynet, Postboks 8177, 0034 Oslo.